{"id":324606,"date":"2025-09-18T11:02:28","date_gmt":"2025-09-18T15:02:28","guid":{"rendered":"https:\/\/www.concentrix.com\/?p=324606"},"modified":"2025-11-05T16:40:33","modified_gmt":"2025-11-05T21:40:33","slug":"concentrix-launches-agentic-operating-framework-to-help-enterprises-solve-key-issues-behind-failed-ai-deployments","status":"publish","type":"post","link":"https:\/\/www.concentrix.com\/about\/news\/press-release\/concentrix-launches-agentic-operating-framework-to-help-enterprises-solve-key-issues-behind-failed-ai-deployments\/","title":{"rendered":"Concentrix Launches Agentic Operating Framework\u2122 to Help Enterprises Solve Key Issues Behind Failed AI Deployments"},"content":{"rendered":"\n<p><strong>NEWARK, Calif., (Sept. 18, 2025) <\/strong>\u2014<a href=\"\/news\/\">Concentrix Corporation<\/a> (NASDAQ: <a href=\"https:\/\/ir.concentrix.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">CNXC<\/a>), a global technology and services leader, today announced the launch of its <strong>Agentic Operating Framework, <\/strong>optimized to help enterprises overcome the common problems behind the widespread AI pilot failures in businesses today.<\/p>\n\n\n\n<p>Building on decades of expertise earned by helping the world\u2019s best brands create differentiated customer experiences, the Agentic Operating Framework combines cutting-edge technologies with deep consulting capabilities to move AI from failed pilots to real operational impact.<\/p>\n\n\n\n<p>The Framework delivers a full ecosystem of agentic AI services\u2014from readiness and strategy to brand-aligned language models, agentic engineering, data management, and monitoring\u2014 integrating Concentrix\u2019 technology-agnostic approach with <a href=\"\/partners\/\">strategic partners<\/a> and proprietary <a href=\"\/ix-product-suite\/\">iX suite of products. <\/a>\u00a0Agentic Value Maps\u2122 pinpoint and prioritize the highest-value opportunities for human and AI collaboration to help clients scale AI with confidence, aligned for growth and performance.<\/p>\n\n\n\n<p>Unlike typical AI solutions that stop at bots or tools, Concentrix\u2019 Framework opens up new end-to-end planning capabilities that address the big picture, intelligently transforming overall business processes with AI integrations at the core. With expert guidance and agentic AI that can work independently or alongside humans, the Framework helps clients break down data silos, set clear outcomes, build the right processes, and equip teams with the skills and trust they need to succeed.<\/p>\n\n\n\n<p>Concentrix has worked with early adopter clients to turn AI potential into measurable outcomes, including a leading North American airline where a customer experience (CX) strategy assessment led to an agentic AI transformation roadmap that maintained the airline\u2019s human-touch approach while unlocking $150M in potential new revenue and $45.8M in cost-saving ROI through automation and CX redesign.<\/p>\n\n\n\n<p>\u201cConcentrix is among the few organizations to successfully use AI and automation at scale, both across our own global operations, and for many of our clients. While many enterprises are struggling to get pilot projects off the ground, Concentrix is helping clients shift from just implementing technology to fully operational AI,\u201d said Ryan Peterson, EVP and Chief Product Officer at Concentrix. \u201cBusinesses want repeatable, scalable paths to outcomes and through the technology and services in our agentic framework, our experts design, build and run a playbook that delivers.\u201d<\/p>\n\n\n\n<p><a href=\"\/services-solutions\/agentic-ai\/?utm_source=concentrix&amp;utm_medium=referral&amp;utm_content=000955-gl-ut-en-us-agentic-ai-framework&amp;utm_campaign=agentic-ai-framework-campaign\">Learn more about the Agentic Operating Framework<\/a>, available globally, today.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-about-us-powering-a-world-that-works\">About us: Powering a World That Works \u00a0<\/h3>\n\n\n\n<p>Concentrix Corporation (NASDAQ: CNXC), a <em>Fortune<\/em>\u202f500<sup>\u00ae<\/sup> company, is the global technology and services leader that powers the world\u2019s best brands, today and into the future. We\u2019re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we\u2019re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit <a href=\"\/\">concentrix.com<\/a> to learn more.\u00a0<\/p>\n\n\n\n<p><strong>Media Contact:<\/strong><br>Marketing &amp; Communications<br>Concentrix Corporation<br><a href=\"mailto:media@concentrix.com\">media@concentrix.com<\/a><\/p>\n\n\n\n<p>From Fortune. \u00a92025 Fortune Media (USA) Corporation. All rights reserved. Used under license.&nbsp; Fortune&nbsp;and Fortune 500 are registered trademarks of Fortune Media (USA) Corporation and are used under license.&nbsp; Fortune and Fortune Media (USA) Corporation are not affiliated with, and do not endorse products or services of, Concentrix.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-safe-harbor-statement\">Safe Harbor Statement<\/h3>\n\n\n\n<p>This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company\u2019s capabilities and positioning to deliver business outcomes and solve challenges for its clients, including AI deployment successes, operational impacts, revenue growth, and return on investment, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company\u2019s ability to successfully execute its strategy, competitive conditions in the company\u2019s industry, and other factors contained in the Company\u2019s Annual Report on Form 10-K for the fiscal year ended November 30, 2024 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.<\/p>\n\n\n\n<p><strong>Copyright \u00a9 2025 Concentrix Corporation and its subsidiaries.<\/strong>&nbsp;All rights reserved. Concentrix, the Concentrix logo, and all other Concentrix company, product and services word and design marks and slogans are trademarks or registered trademarks of Concentrix Corporation and its subsidiaries. Other names and marks are the property of their respective owners. All rights reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NEWARK, Calif., (Sept. 18, 2025) \u2014Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced the launch of its Agentic Operating Framework, optimized to help enterprises overcome the common problems behind the widespread AI pilot failures in businesses today. Building on decades of expertise earned by helping the world\u2019s best brands create differentiated [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":109356,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[39,42],"tags":[],"class_list":["post-324606","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-release","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Concentrix Launches Agentic Operating Framework\u2122 to Help Enterprises Solve Key Issues Behind Failed AI Deployments - Concentrix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.concentrix.com\/about\/news\/press-release\/concentrix-launches-agentic-operating-framework-to-help-enterprises-solve-key-issues-behind-failed-ai-deployments\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Concentrix Launches Agentic Operating Framework\u2122 to Help Enterprises Solve Key Issues Behind Failed AI Deployments - Concentrix\" \/>\n<meta property=\"og:description\" content=\"NEWARK, Calif., (Sept. 18, 2025) \u2014Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced the launch of its Agentic Operating Framework, optimized to help enterprises overcome the common problems behind the widespread AI pilot failures in businesses today. 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