{"id":30971,"date":"2023-06-06T12:05:42","date_gmt":"2023-06-06T16:05:42","guid":{"rendered":"https:\/\/www.concentrix.com\/?p=30971"},"modified":"2025-10-10T07:37:04","modified_gmt":"2025-10-10T11:37:04","slug":"enhanced-ivr-boosts-utility-customer-service","status":"publish","type":"post","link":"https:\/\/www.concentrix.com\/insights\/case-studies\/enhanced-ivr-boosts-utility-customer-service\/","title":{"rendered":"Enhanced IVR Solutions Boost Utility Customer Service Efficiency\u00a0"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Learn how a leading utility provider reduced customer effort and cut costs with a natural language IVR customer service solution.<\/p>\n","protected":false},"author":36,"featured_media":333831,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[548,1350],"tags":[183,1403,2900],"class_list":["post-30971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-energy-utilities","tag-case-study","tag-energy-utilities","tag-energy-utilities-featured"],"acf":[],"yoast_head":"\nEnhanced IVR Boosts Utility Customer Service - Concentrix<\/title>\n<meta name=\"description\" content=\"\u201cHow can I help you?\u201d See how one client unlocked the power of utility customer service with advanced IVR innovative self-service solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.concentrix.com\/insights\/case-studies\/enhanced-ivr-boosts-utility-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enhanced IVR Solutions Boost Utility Customer Service Efficiency\u00a0\" \/>\n<meta property=\"og:description\" content=\"\u201cHow can I help you?\u201d See how one client unlocked the power of utility customer service with advanced IVR innovative self-service solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.concentrix.com\/insights\/case-studies\/enhanced-ivr-boosts-utility-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Concentrix\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/concentrix.corporation\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-06T16:05:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-10T11:37:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2023\/06\/Energy-Case-Study-Hero-Image2.png.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"527\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Leo Da Costa\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Enhanced IVR Solutions Boost Utility Customer Service Efficiency\u00a0\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2023\/06\/Energy-Case-Study-Hero-Image2.png.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@Concentrix\" \/>\n<meta name=\"twitter:site\" content=\"@Concentrix\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.concentrix.com\/insights\/case-studies\/enhanced-ivr-boosts-utility-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.concentrix.com\/insights\/case-studies\/enhanced-ivr-boosts-utility-customer-service\/\"},\"author\":{\"name\":\"Leo Da Costa\",\"@id\":\"https:\/\/www.concentrix.com\/#\/schema\/person\/5d792e6ea5f2e9a0dd35b362b8937966\"},\"headline\":\"Enhanced IVR Solutions Boost Utility Customer Service Efficiency\u00a0\",\"datePublished\":\"2023-06-06T16:05:42+00:00\",\"dateModified\":\"2025-10-10T11:37:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.concentrix.com\/insights\/case-studies\/enhanced-ivr-boosts-utility-customer-service\/\"},\"wordCount\":8,\"publisher\":{\"@id\":\"https:\/\/www.concentrix.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.concentrix.com\/insights\/case-studies\/enhanced-ivr-boosts-utility-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2023\/06\/featured-first-energy-case-study.webp\",\"keywords\":[\"Case Study\",\"Energy & Utilities\",\"Energy Utilities - 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