{"id":297016,"date":"2025-06-26T17:38:25","date_gmt":"2025-06-26T21:38:25","guid":{"rendered":"https:\/\/www.concentrix.com\/about\/news\/lam-chu-doanh-nghiep-thong-minh\/"},"modified":"2025-08-05T14:07:46","modified_gmt":"2025-08-05T18:07:46","slug":"mastering-the-intelligent-enterprise","status":"publish","type":"post","link":"https:\/\/www.concentrix.com\/vi\/insights\/webinars\/mastering-the-intelligent-enterprise\/","title":{"rendered":"Chinh ph\u1ee5c m\u00f4 h\u00ecnh doanh nghi\u1ec7p th\u00f4ng minh"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"297016\" class=\"elementor elementor-297016 elementor-292316\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0393741 e-flex e-con-boxed e-con e-parent\" data-id=\"0393741\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-67199ca e-con-full e-flex e-con e-child\" data-id=\"67199ca\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efe25b1 elementor-widget elementor-widget-text-editor\" data-id=\"efe25b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>H\u1ed9i th\u1ea3o tr\u1ef1c tuy\u1ebfn<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c94f148 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c94f148\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Chinh ph\u1ee5c m\u00f4 h\u00ecnh doanh nghi\u1ec7p th\u00f4ng minh<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f7d14b elementor-widget elementor-widget-text-editor\" data-id=\"7f7d14b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"p1\">\u0110\u1ecbnh h\u00ecnh t\u00e0i n\u0103ng, c\u00f4ng ngh\u1ec7 v\u00e0 CX v\u1edbi AI Agentic<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3840eb1 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3840eb1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#register\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Xem ngay<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a4976d elementor-hidden-mobile e-con-full e-flex e-con e-child\" data-id=\"2a4976d\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c1e9b1 e-flex e-con-boxed e-con e-parent\" data-id=\"3c1e9b1\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-da9e4c5 e-con-full e-flex e-con e-child\" data-id=\"da9e4c5\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba498cb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ba498cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>\u0110i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra n\u1ebfu AI kh\u00f4ng thay th\u1ebf c\u00f4ng vi\u1ec7c \u2013 m\u00e0 t\u00e1i \u0111\u1ecbnh ngh\u0129a l\u1ea1i c\u00e1ch ch\u00fang ta l\u00e0m vi\u1ec7c?<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f6eba7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5f6eba7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Trong k\u1ef7 nguy\u00ean c\u1ee7a AI, c\u01a1 h\u1ed9i th\u1ef1c s\u1ef1 kh\u00f4ng n\u1eb1m \u1edf vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a, m\u00e0 \u1edf s\u1ef1 c\u1ed9ng t\u00e1c gi\u1eefa con ng\u01b0\u1eddi v\u00e0 c\u00f4ng ngh\u1ec7. Doanh nghi\u1ec7p v\u1edbi m\u00f4 h\u00ecnh th\u00f4ng minh \u0111ang d\u1ea7n h\u00ecnh th\u00e0nh \u2013 n\u01a1i con ng\u01b0\u1eddi v\u00e0 AI l\u00e0m vi\u1ec7c song h\u00e0nh, t\u00e1i c\u1ea5u tr\u00fac vai tr\u00f2, quy tr\u00ecnh v\u00e0 c\u00e1ch t\u1ea1o ra gi\u00e1 tr\u1ecb. <\/p>\n<p>H\u00e3y c\u00f9ng l\u1eafng nghe chia s\u1ebb t\u1eeb Kathy Juve v\u00e0 Stephanie Kozak \u2013 hai chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c \u0111\u1ed5i m\u1edbi c\u00f4ng ngh\u1ec7 \u2013 trong bu\u1ed5i h\u1ed9i th\u1ea3o k\u00e9o d\u00e0i 45 ph\u00fat. H\u1ecd s\u1ebd ph\u00e2n t\u00edch c\u00e1ch AI \u0111ang thay \u0111\u1ed5i doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch t\u00edch h\u1ee3p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o quy tr\u00ecnh l\u00e0m vi\u1ec7c, n\u00e2ng cao n\u0103ng l\u1ef1c con ng\u01b0\u1eddi v\u00e0 t\u00e1i \u0111\u1ecbnh ngh\u0129a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng theo nh\u1eefng c\u00e1ch ch\u01b0a t\u1eebng c\u00f3.<\/p>\n<p>Khai m\u1edf s\u1ee9c m\u1ea1nh m\u00f4 h\u00ecnh doanh nghi\u1ec7p th\u00f4ng minh. Kh\u00e1m ph\u00e1 c\u00e1ch t\u1ea1o n\u00ean s\u1ef1 c\u1ed9ng t\u00e1c li\u1ec1n m\u1ea1ch gi\u1eefa con ng\u01b0\u1eddi v\u00e0 AI \u2013 m\u1edf ra nh\u1eefng kh\u1ea3 n\u0103ng m\u1edbi, chuy\u1ec3n \u0111\u1ed5i v\u1eadn h\u00e0nh v\u00e0 mang l\u1ea1i gi\u00e1 tr\u1ecb \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c \u1edf m\u1ecdi c\u1ea5p \u0111\u1ed9 trong doanh nghi\u1ec7p.<\/p>\n<p><strong>T\u01b0\u01a1ng lai kh\u00f4ng ch\u1ec9 l\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a \u2013 m\u00e0 l\u00e0 s\u1ef1 \u0111\u1ed3ng h\u00e0nh gi\u1eefa con ng\u01b0\u1eddi v\u00e0 AI.<\/strong><\/p>\n<p>T\u00ecm hi\u1ec3u c\u00e1ch d\u1eabn d\u1eaft doanh nghi\u1ec7p b\u01b0\u1edbc v\u00e0o k\u1ef7 nguy\u00ean m\u1edbi c\u1ee7a s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa con ng\u01b0\u1eddi v\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e9521f e-con-full e-flex e-con e-child\" data-id=\"1e9521f\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1cd4acb e-flex e-con-boxed e-con e-child\" data-id=\"1cd4acb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9b59713 e-con-full e-flex e-con e-child\" data-id=\"9b59713\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e62600c elementor-widget elementor-widget-html\" data-id=\"e62600c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"\/\/app-ab34.marketo.com\/js\/forms2\/js\/forms2.min.js\"><\/script>\n\n<form id=\"mktoForm_3287\"><\/form><script>\n MktoForms2.loadForm(\"\/\/app-ab34.marketo.com\", \"870-NJW-193\", 3287, function(form){\n   \/\/Add an onSuccess handler\n   form.onSuccess(function(values, followUpUrl){\n     \/\/Take the lead to a different page on successful submit, ignoring the form's configured followUpUrl.\n          location.href = \"\/insights\/videos\/mastering-intelligent-enterprise\/\";\n          \/\/return false to prevent the submission handler continuing with its own processing\nform.getFormElem().hide();\n   document.getElementById('confirmform').style.visibility = 'visible';\n          return false;\n        });\n      });\n<\/script>\n<div id=\"confirmform\" style=\"visibility: hidden;\">\n<h3>Thanks for your interest! You\u2019re being redirected to the webinar watch page and will also be sent a confirmation email. <\/h3>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62abc0b e-flex e-con-boxed e-con e-parent\" data-id=\"62abc0b\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f95e288 e-con-full e-flex e-con e-child\" data-id=\"f95e288\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b473745 elementor-widget elementor-widget-image\" data-id=\"b473745\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1148\" height=\"1148\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/05\/circle-hcct-venue-image.webp\" class=\"attachment-full size-full wp-image-284651\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/05\/circle-hcct-venue-image.webp 1148w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/05\/circle-hcct-venue-image-195x195.webp 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/05\/circle-hcct-venue-image-500x500.webp 500w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/05\/circle-hcct-venue-image-150x150.webp 150w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/05\/circle-hcct-venue-image-768x768.webp 768w\" sizes=\"(max-width: 1148px) 100vw, 1148px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f93d9a e-con-full e-flex e-con e-child\" data-id=\"9f93d9a\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2deffa0 elementor-widget elementor-widget-text-editor\" data-id=\"2deffa0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"p1\">Nh\u1eefng \u0111i\u1ec3m n\u1ed5i b\u1eadt:<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29ea033 elementor-widget elementor-widget-text-editor\" data-id=\"29ea033\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>N\u00e2ng cao n\u0103ng l\u1ef1c<\/strong> \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1 b\u1eb1ng c\u00e1ch \u1ee9ng d\u1ee5ng AI \u0111\u1ec3 ph\u00e1t huy th\u1ebf m\u1ea1nh con ng\u01b0\u1eddi v\u00e0 gi\u1ea3m thi\u1ec3u c\u00e1c c\u00f4ng vi\u1ec7c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i.<\/li><li><strong>Chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch<\/strong> h\u00e0ng th\u00f4ng qua c\u00e1c t\u01b0\u01a1ng t\u00e1c th\u00f4ng minh, \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a s\u00e2u s\u1eafc.<\/li><li><strong>T\u00e1i \u0111\u1ecbnh h\u00ecnh quy<\/strong> tr\u00ecnh l\u00e0m vi\u1ec7c b\u1eb1ng c\u00e1ch t\u00edch h\u1ee3p AI ngay t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c \u2013 ph\u00e1 v\u1ee1 c\u00e1c r\u00e0o c\u1ea3n v\u00e0 t\u0103ng t\u00ednh linh ho\u1ea1t.<\/li><li><strong> X\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng<\/strong> c\u1ed9ng t\u00e1c, n\u01a1i con ng\u01b0\u1eddi v\u00e0 AI ph\u1ed1i h\u1ee3p \u0111\u1ec3 t\u1ea1o ra k\u1ebft qu\u1ea3 v\u01b0\u1ee3t tr\u1ed9i.<\/li><li><strong>\u0110\u1eb7t n\u1ec1n m\u00f3ng cho m\u1ed9t doanh<\/strong> nghi\u1ec7p th\u1ef1c s\u1ef1 th\u00f4ng minh, c\u00f3 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng \u0111\u1ed5i m\u1edbi v\u00e0 t\u1ea1o ra gi\u00e1 tr\u1ecb b\u1ec1n v\u1eefng.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76fce25 elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"76fce25\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-68e7b4e e-flex e-con-boxed e-con e-child\" data-id=\"68e7b4e\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25bbaa7 elementor-widget__width-initial elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"25bbaa7\" data-element_type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_direction&quot;:&quot;negative&quot;,&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2.5,&quot;sizes&quot;:[]},&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"283\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/10\/arrows-upbeat-green-test.png\" class=\"attachment-full size-full wp-image-169698\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/10\/arrows-upbeat-green-test.png 600w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/10\/arrows-upbeat-green-test-195x92.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/10\/arrows-upbeat-green-test-500x236.png 500w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cbb23d0 e-con-full e-flex e-con e-child\" data-id=\"cbb23d0\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02e9186 e-flex e-con-boxed e-con e-parent\" data-id=\"02e9186\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e254963 e-con-full e-flex e-con e-child\" data-id=\"e254963\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc506e3 elementor-widget elementor-widget-text-editor\" data-id=\"fc506e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Di\u1ec5n gi\u1ea3<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d43d68 e-con-full e-flex e-con e-child\" data-id=\"5d43d68\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-3e2eab3 e-con-full e-flex e-con e-child\" data-id=\"3e2eab3\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-bb2dfbb e-con-full e-flex e-con e-child\" data-id=\"bb2dfbb\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8e919 elementor-widget elementor-widget-image\" data-id=\"4e8e919\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/05\/author-kathy-juve-1.webp\" class=\"attachment-full size-full wp-image-284753\" alt=\"Kathy Juve\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/05\/author-kathy-juve-1.webp 300w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/05\/author-kathy-juve-1-195x195.webp 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/05\/author-kathy-juve-1-150x150.webp 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bc0cfb e-con-full e-flex e-con e-child\" data-id=\"2bc0cfb\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-693c081 elementor-widget elementor-widget-text-editor\" data-id=\"693c081\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Kathy Juve<\/h4><h4 class=\"p1\">Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh, Gi\u1ea3i ph\u00e1p To\u00e0n c\u1ea7u<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-435bac0 elementor-widget elementor-widget-text-editor\" data-id=\"435bac0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kathy l\u00e0 m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o d\u00e0y d\u1ea1n kinh nghi\u1ec7m v\u1edbi h\u01a1n 25 n\u0103m ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c chi\u1ebfn l\u01b0\u1ee3c c\u00f4ng ngh\u1ec7, t\u01b0 v\u1ea5n cho c\u00e1c kh\u00e1ch h\u00e0ng to\u00e0n c\u1ea7u v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p d\u1ef1a tr\u00ean d\u1eef li\u1ec7u. B\u00e0 t\u1eebng \u0111\u1ea3m nhi\u1ec7m vai tr\u00f2 Gi\u00e1m \u0111\u1ed1c Kh\u00e1ch h\u00e0ng (CCO) v\u00e0 Gi\u00e1m \u0111\u1ed1c Marketing (CMO) t\u1ea1i [24]7.ai, c\u0169ng nh\u01b0 Ph\u00f3 Ch\u1ee7 t\u1ecbch C\u1ea5p cao t\u1ea1i Concentrix, n\u01a1i b\u00e0 d\u1eabn d\u1eaft c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ed5i m\u1edbi v\u1ec1 AI. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c53e4c e-con-full e-flex e-con e-child\" data-id=\"4c53e4c\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-76a7baf e-con-full e-flex e-con e-child\" data-id=\"76a7baf\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01bd427 elementor-widget elementor-widget-image\" data-id=\"01bd427\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/06\/author-stephanie-kozak-1.webp\" class=\"attachment-full size-full wp-image-287059\" alt=\"Stephanie Kozak\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/06\/author-stephanie-kozak-1.webp 300w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/06\/author-stephanie-kozak-1-195x195.webp 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/06\/author-stephanie-kozak-1-150x150.webp 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ec61df e-con-full e-flex e-con e-child\" data-id=\"8ec61df\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5a6c2b elementor-widget elementor-widget-text-editor\" data-id=\"d5a6c2b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"TypographyPresentation TypographyPresentation--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph HighlightSol HighlightSol--buildingBlock\">Stephanie Kozak<\/h4><h4 class=\"TypographyPresentation TypographyPresentation--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph HighlightSol HighlightSol--buildingBlock\">Director, Counseling<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59029e0 elementor-widget elementor-widget-text-editor\" data-id=\"59029e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Stephanie c\u00f3 h\u01a1n 10 n\u0103m kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (CX), nghi\u00ean c\u1ee9u v\u00e0 \u0111\u1ed5i m\u1edbi v\u1eadn h\u00e0nh. C\u00f4 t\u1eebng d\u1eabn d\u1eaft nhi\u1ec1u d\u1ef1 \u00e1n ph\u1ee9c t\u1ea1p, \u0111a ng\u00e0nh v\u00e0 l\u00e0 chuy\u00ean gia trong c\u00f4ng ngh\u1ec7 CX c\u0169ng nh\u01b0 thi\u1ebft k\u1ebf c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Stephanie c\u00f3 b\u1eb1ng C\u1eed nh\u00e2n t\u1ea1i \u0110\u1ea1i h\u1ecdc Youngstown State, c\u00f9ng b\u1eb1ng Th\u1ea1c s\u0129 v\u00e0 Ti\u1ebfn s\u0129 ng\u00e0nh \u0110\u1ecba l\u00fd t\u1ea1i \u0110\u1ea1i h\u1ecdc Kansas.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Kh\u00e1m ph\u00e1 c\u00e1ch x\u00e2y d\u1ef1ng m\u00f4 h\u00ecnh doanh nghi\u1ec7p th\u00f4ng minh v\u1edbi AI \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n","protected":false},"author":5,"featured_media":292333,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2116,2665,2592,2584,2583,2582,2581,2579,2183,1840,1736,1781,1676,1677,1678,1731,1732],"tags":[1180,1241,1244,1254,2591],"class_list":["post-297016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ngan-hang-dich-vu-tai-chinh-bao-hiem","category-enterprise-intelligence-vi","category-ai-agentic-vi","category-travel-transportation-tourism-vi","category-cong-nghe-thiet-bi-dien-tu-tieu-dung","category-ban-le-thuong-mai-dien-tu","category-truyen-thong","category-o-to","category-cham-soc-suc-khoe","category-webinars","category-technology-transformation-vi","category-digital-transformation-vi","category-business-continuity-resilience-vi","category-business-transformation-vi","category-cx-technology-vi","category-emerging-technology-vi","category-data-ai-vi","tag-banking-financial-services","tag-healthcare-services","tag-travel-transportation-tourism","tag-data-ai","tag-home-thoughts-vi"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - 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