{"id":218297,"date":"2025-01-07T16:52:37","date_gmt":"2025-01-07T21:52:37","guid":{"rendered":"https:\/\/www.concentrix.com\/?p=218297"},"modified":"2025-12-10T11:22:15","modified_gmt":"2025-12-10T16:22:15","slug":"ai-simplifies-digital-advocacy","status":"publish","type":"post","link":"https:\/\/www.concentrix.com\/insights\/case-studies\/ai-simplifies-digital-advocacy\/","title":{"rendered":"Empowering People: How AI and iX Hello\u2122 Simplified Digital Advocacy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"218297\" class=\"elementor elementor-218297\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d1a6fec elementor-section-height-min-height ken_b_center elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"d1a6fec\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-147e912\" data-id=\"147e912\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c87cbe1 elementor-widget elementor-widget-text-editor\" data-id=\"c87cbe1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Empowering People: How AI and iX Hello\u2122 Simplified Digital Advocacy<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33a73bd cs-link elementor-widget elementor-widget-text-editor\" data-id=\"33a73bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Our client is a data-driven solutions provider that supports campaign strategies for corporations, governments, and labor unions.<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11049fd cs-link elementor-widget elementor-widget-text-editor\" data-id=\"11049fd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"color: inherit; font-family: inherit; background-color: var( --e-global-color-e2bcf1c );\">Industry: <a href=\"\/industries\/technology-consumer-electronics\/\">Technology &amp; Consumer Electronics <\/a><\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0c85ec5\" data-id=\"0c85ec5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4902eca elementor-widget elementor-widget-image\" data-id=\"4902eca\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"977\" height=\"1200\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/hero-case-study-how-ai-simplifies-digital-advocacy.webp\" class=\"attachment-full size-full wp-image-218366\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/hero-case-study-how-ai-simplifies-digital-advocacy.webp 977w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/hero-case-study-how-ai-simplifies-digital-advocacy-195x240.webp 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/hero-case-study-how-ai-simplifies-digital-advocacy-407x500.webp 407w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/hero-case-study-how-ai-simplifies-digital-advocacy-768x943.webp 768w\" sizes=\"(max-width: 977px) 100vw, 977px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-ae57867 e-flex e-con-boxed e-con e-parent\" data-id=\"ae57867\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-67a1012 e-con-full e-flex e-con e-child\" data-id=\"67a1012\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-2decc5c e-flex e-con-boxed e-con e-child\" data-id=\"2decc5c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1b8593 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d1b8593\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Low<\/h2><h5>friction adoption<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63c4cf3 e-flex e-con-boxed e-con e-child\" data-id=\"63c4cf3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e8e887 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8e8e887\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Accurate<\/h2><h5>information<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1b5fa5 e-flex e-con-boxed e-con e-child\" data-id=\"c1b5fa5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0c2457 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f0c2457\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Omnichannel<\/h2><h5>solution<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39f753e e-flex e-con-boxed e-con e-parent\" data-id=\"39f753e\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-db06bfb e-flex e-con-boxed e-con e-child\" data-id=\"db06bfb\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bb392d elementor-widget elementor-widget-text-editor\" data-id=\"8bb392d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Challenge<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aef4cff elementor-widget elementor-widget-text-editor\" data-id=\"aef4cff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our client, a leader in advocacy data and analytics, faced a major challenge in providing the right tools and data services to help mission-driven organizations energize audiences and achieve meaningful engagement. It needed a modern, user-friendly solution to connect users with government officials through seamless channels\u2014smart devices or AI-powered calls\u2014that were interactive and easy to use. Additionally, it needed a streamlined call-to-action approach to ensure quick, frustration-free digital advocacy. In other words, our client needed iX Hello\u2122.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-102377c e-flex e-con-boxed e-con e-parent\" data-id=\"102377c\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-67a6405 e-con-full e-flex e-con e-child\" data-id=\"67a6405\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02f586e elementor-widget elementor-widget-image\" data-id=\"02f586e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"834\" height=\"2000\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/blog-solutions-ix-hello-1B-2-request-demo.webp\" class=\"attachment-full size-full wp-image-238987\" alt=\"Empowering People: How AI and iX Hello\u2122 Simplified Digital Advocacy\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/blog-solutions-ix-hello-1B-2-request-demo.webp 834w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/blog-solutions-ix-hello-1B-2-request-demo-108x260.webp 108w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/blog-solutions-ix-hello-1B-2-request-demo-209x500.webp 209w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/blog-solutions-ix-hello-1B-2-request-demo-768x1842.webp 768w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/blog-solutions-ix-hello-1B-2-request-demo-641x1536.webp 641w\" sizes=\"(max-width: 834px) 100vw, 834px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f70e03 e-flex e-con-boxed e-con e-child\" data-id=\"7f70e03\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40345a7 elementor-widget elementor-widget-text-editor\" data-id=\"40345a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Solution<\/h2><p>Our team immersed itself in the world of digital advocacy by thoroughly researching the industry, understanding client pain points, and exploring ideal solutions. While the client had previously proposed an AI-powered voice platform design, other vendors were not able to achieve its vision. We not only achieved it, we simplified its integration by leveraging our <a href=\"https:\/\/www.concentrix.com\/ix-hello\/\">iX Hello platform<\/a>\u2014a fully customizable AI virtual assistant solution for improving employee productivity and customer experiences.<\/p><p>Working with the client, we delivered a platform design that could handle user validation for security, pinpoint exact locations, identify local government officials, and connect users to the correct office. It also guided users through issue-based talking points, empowered effective communication via digital advocacy, and even allowed carefully vetted voice messages to be left for federal officials.<\/p><p>Here\u2019s how we made it happen:<\/p><ul><li><strong>Government Official Outreach<br \/><\/strong>Users can now launch an Alexa skill or Google action and get connected to their specific government official regarding a selected issue. These skills\/actions are powered by our iX Hello platform, validating the user\u2019s identity, grabbing their issue of interest, finding their official\u2019s contact info via API integration, and connecting them to the right office using an Amazon Chime SDK multi-party call.\u00a0<\/li><li><strong>Issue-Guided Calls-to-Action<\/strong><br \/>Users mobilized by outreach around a specific issue or topic of interest are guided by the Alexa skill on talking points or recommended actions. They\u2019re then invited to speak directly with or record a message for their government official. The voice assistant, powered by Amazon Chime and Lex, guides them through the process. Once recorded, the organization\u2019s team reviews the message through a web portal, and once approved, it\u2019s delivered straight to the official\u2019s phone line.<\/li><\/ul><p>No stress, no confusion. Just clear, direct actions that help users make their voices heard. It\u2019s like a speed dial for digital advocacy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a905641 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a905641\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b83881e\" data-id=\"b83881e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ba9025 elementor-widget elementor-widget-image\" data-id=\"3ba9025\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"360\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/testimonial-case-study-how-ai-simplifies-digital-advocacy.webp\" class=\"attachment-full size-full wp-image-218451\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/testimonial-case-study-how-ai-simplifies-digital-advocacy.webp 500w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/testimonial-case-study-how-ai-simplifies-digital-advocacy-195x140.webp 195w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4c97d79\" data-id=\"4c97d79\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bfc9ff9 elementor-widget elementor-widget-text-editor\" data-id=\"bfc9ff9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>&#8220;While the client had previously proposed an AI-powered voice platform design, other vendors were not able to achieve its vision. We not only achieved it, we simplified its integration by leveraging our iX Hello platform.&#8221;<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-ddeedcd e-flex e-con-boxed e-con e-parent\" data-id=\"ddeedcd\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-adfbb29 e-con-full e-flex e-con e-child\" data-id=\"adfbb29\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-467edc6 elementor-widget elementor-widget-text-editor\" data-id=\"467edc6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Outcomes<\/h2><p>Unlike the political realm, <a href=\"https:\/\/www.concentrix.com\/ix-hello\/\">iX Hello<\/a> has no allegiances to party or technology lines. Its ability to utilize multiple AI engines and tools allows it to run as a solution that gives voice to the people, enabling an AI-powered transformation of political engagement and digital advocacy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b021c0b elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"b021c0b\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"417\" height=\"417\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_low-friction.png\" class=\"attachment-full size-full wp-image-218485\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_low-friction.png 417w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_low-friction-195x195.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_low-friction-150x150.png 150w\" sizes=\"(max-width: 417px) 100vw, 417px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><strong>Low-Friction Adoption:<\/strong>  Talking comes naturally, so the intuitive, conversational interfaces created by iX Hello make it easy for users to get involved without a learning curve. <\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da1db85 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"da1db85\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"417\" height=\"417\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_\u2022-Quick-Action-.png\" class=\"attachment-full size-full wp-image-218519\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_\u2022-Quick-Action-.png 417w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_\u2022-Quick-Action--195x195.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_\u2022-Quick-Action--150x150.png 150w\" sizes=\"(max-width: 417px) 100vw, 417px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><strong>Quick Action:<\/strong> There is an urgency and a passion around digital advocacy that\u2019s unlike any customer experience, so this solution allows organizations to rally their community and connect them to federal and state officials faster than ever, all through Alexa, Google, or other channels.<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea520f0 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"ea520f0\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"417\" height=\"417\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_accuracy-FTW.png\" class=\"attachment-full size-full wp-image-218553\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_accuracy-FTW.png 417w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_accuracy-FTW-195x195.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_accuracy-FTW-150x150.png 150w\" sizes=\"(max-width: 417px) 100vw, 417px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><strong>A Win for Accuracy:<\/strong>  The iX Hello solution is integrated with the client\u2019s existing data sources, limiting common input errors, so users are always contacting the right government official.<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6204e2a elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"6204e2a\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"417\" height=\"417\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_Omnichannel-Magic.png\" class=\"attachment-full size-full wp-image-218587\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_Omnichannel-Magic.png 417w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_Omnichannel-Magic-195x195.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2025\/01\/website-icon-how-ai-simplifies-digital-advocacy_Omnichannel-Magic-150x150.png 150w\" sizes=\"(max-width: 417px) 100vw, 417px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><strong>Omnichannel Magic:<\/strong> The platform doesn\u2019t just work with Alexa and the Google Assistant, it\u2019s capable of working across SMS, web chatbots, and even digital humans in the metaverse, leaving interactions feeling streamlined and connected.<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09335f0 elementor-widget elementor-widget-text-editor\" data-id=\"09335f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The result? A modern, efficient way to mobilize people and drive engagement while making political campaigning and digital advocacy as seamless as ordering a pizza.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c42a575 e-con-full e-flex e-con e-child\" data-id=\"c42a575\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb7f5a elementor-widget elementor-widget-image\" data-id=\"1bb7f5a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/12\/outcomes-case-study-natural-language-ivr.webp\" title=\"Natural Language IVR Saves Time and Money for a US Bank\" alt=\"Natural Language IVR Saves Time and Money for a US Bank\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ce52bc e-flex e-con-boxed e-con e-parent\" data-id=\"6ce52bc\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6364847 e-con-full e-flex e-con e-child\" data-id=\"6364847\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c74c6f4 elementor-widget elementor-widget-text-editor\" data-id=\"c74c6f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Related Services and Solutions<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8721f7 elementor-widget elementor-widget-jet-button\" data-id=\"c8721f7\" data-element_type=\"widget\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-right hover-effect-0\" href=\"\/ix-hello\/\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">iX Hello<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">iX Hello<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06a1f81 elementor-widget elementor-widget-jet-button\" data-id=\"06a1f81\" data-element_type=\"widget\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-right hover-effect-0\" href=\"\/services-solutions\/generative-ai\/\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Generative AI<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Generative AI<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f49fe8 elementor-widget elementor-widget-jet-button\" data-id=\"8f49fe8\" data-element_type=\"widget\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-right hover-effect-0\" href=\"\/partners\/aws\/\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">AWS Advanced Tier Services Partner<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">AWS Advanced Tier Services Partner<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5395b26 e-flex e-con-boxed e-con e-parent\" data-id=\"5395b26\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7faaea5 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"7faaea5\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ca0164 elementor-widget elementor-widget-image\" data-id=\"0ca0164\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1600\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/05\/contact-us.webp\" class=\"attachment-full size-full wp-image-111520\" alt=\"Contact Concentrix\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/05\/contact-us.webp 1200w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/05\/contact-us-195x260.webp 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/05\/contact-us-375x500.webp 375w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/05\/contact-us-768x1024.webp 768w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/05\/contact-us-1152x1536.webp 1152w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e6973f e-con-full e-flex e-con e-child\" data-id=\"8e6973f\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-564d1ba elementor-widget elementor-widget-text-editor\" data-id=\"564d1ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Let&#8217;s Connect<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>See how our client empowered digital advocacy with iX Hello by connecting users to government officials effortlessly through voice and multimodal channels.<\/p>\n","protected":false},"author":36,"featured_media":218298,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[548,521],"tags":[114,183,1182,1254,2099,2850,2896],"class_list":["post-218297","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-technology","tag-technology","tag-case-study","tag-generative-ai","tag-data-ai","tag-ix-hello","tag-government-featured","tag-technology-consumer-electronics-featured"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Power to the People: AI Simplifies Digital Advocacy - Concentrix<\/title>\n<meta name=\"description\" content=\"Discover how one client empowered digital advocacy with AI-driven tools connecting users to government officials 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