{"id":161636,"date":"2024-09-26T10:21:23","date_gmt":"2024-09-26T14:21:23","guid":{"rendered":"https:\/\/www.concentrix.com\/?p=161636"},"modified":"2025-12-10T11:23:06","modified_gmt":"2025-12-10T16:23:06","slug":"clearing-and-processing-alerts-to-drive-acpr-regulatory-compliance","status":"publish","type":"post","link":"https:\/\/www.concentrix.com\/insights\/case-studies\/clearing-and-processing-alerts-to-drive-acpr-regulatory-compliance\/","title":{"rendered":"Clearing and Processing Alerts to Drive ACPR Regulatory Compliance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"161636\" class=\"elementor elementor-161636\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf18b3c elementor-section-height-min-height ken_b_center elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"bf18b3c\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-42c7413\" data-id=\"42c7413\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84a254f elementor-widget elementor-widget-heading\" data-id=\"84a254f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Clearing and Processing Alerts to Drive ACPR Regulatory Compliance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0aa32d9 cs-link elementor-widget elementor-widget-text-editor\" data-id=\"0aa32d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Our client is one of the largest insurance and asset management providers in the world, committed to innovative, personalized, best-in-class customer experience solutions.<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-951b823 elementor-widget elementor-widget-text-editor\" data-id=\"951b823\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Industry: <a href=\"\/industries\/bfsi\/\">Banking, Financial Services &amp; Insurance<\/a><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cfe3e2a\" data-id=\"cfe3e2a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e356f97 elementor-widget elementor-widget-image\" data-id=\"e356f97\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"977\" height=\"1200\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/hero-case-study-clearing-and-processing-alerts-1.webp\" class=\"attachment-full size-full wp-image-161824\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/hero-case-study-clearing-and-processing-alerts-1.webp 977w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/hero-case-study-clearing-and-processing-alerts-1-195x240.webp 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/hero-case-study-clearing-and-processing-alerts-1-407x500.webp 407w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/hero-case-study-clearing-and-processing-alerts-1-768x943.webp 768w\" sizes=\"(max-width: 977px) 100vw, 977px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-5ad656c e-flex e-con-boxed e-con e-parent\" data-id=\"5ad656c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a7d04d8 e-con-full e-flex e-con e-child\" data-id=\"a7d04d8\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-91d59ad e-flex e-con-boxed e-con e-child\" data-id=\"91d59ad\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cabffdf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cabffdf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>40K<\/h2><h5>backlogged alerts cleared<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63f0927 e-flex e-con-boxed e-con e-child\" data-id=\"63f0927\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7df35d5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7df35d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>95%<\/h2><h5>of real-time alerts closed within 2 days<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c39560 e-flex e-con-boxed e-con e-child\" data-id=\"0c39560\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47e01c6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"47e01c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>3,300<\/h2><h5>alerts closed per week<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f79f58 e-flex e-con-boxed e-con e-parent\" data-id=\"6f79f58\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5849586 e-con-full e-flex e-con e-child\" data-id=\"5849586\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-571480c elementor-widget elementor-widget-text-editor\" data-id=\"571480c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Challenge<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69dfeec elementor-widget elementor-widget-text-editor\" data-id=\"69dfeec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In France, the Autorit\u00e9 de contr\u00f4le prudentiel et de resolution (ACPR) is responsible for the supervision of banking and insurance undertakings, including know your customer (KYC) guidelines and regulations.<\/p><p>As these requirements grew tighter, this insurance client was confronted with a situation that had spiraled out of control\u2014it needed to clear two years of over 40,000 alerts (sanctions, politically exposed persons, high-risk countries, etc.) while also processing the daily flow of new alerts.<\/p><p>Not only was there a very tight response window for those new alerts, but in the face of significant fines, there was zero margin for error.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d5816c e-flex e-con-boxed e-con e-parent\" data-id=\"1d5816c\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eb0105e e-con-full e-flex e-con e-child\" data-id=\"eb0105e\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7037390 elementor-widget elementor-widget-image\" data-id=\"7037390\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"834\" height=\"2000\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/solution-power-button-clearing-and-processing-alerts-1.webp\" class=\"attachment-full size-full wp-image-161926\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/solution-power-button-clearing-and-processing-alerts-1.webp 834w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/solution-power-button-clearing-and-processing-alerts-1-108x260.webp 108w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/solution-power-button-clearing-and-processing-alerts-1-209x500.webp 209w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/solution-power-button-clearing-and-processing-alerts-1-768x1842.webp 768w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/solution-power-button-clearing-and-processing-alerts-1-641x1536.webp 641w\" sizes=\"(max-width: 834px) 100vw, 834px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fcb496c e-flex e-con-boxed e-con e-child\" data-id=\"fcb496c\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d15da2b elementor-widget elementor-widget-text-editor\" data-id=\"d15da2b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Solution<\/h2><p>With peaks of activity difficult to predict, regulated entities such as insurance companies are challenged to adapt quickly. Impressed by the project management methodology at Concentrix, this client trusted us to handle level 1 filtering of alerts (95-98% of cases are false alerts to be discarded), allowing the client to focus on confirmed alerts (level 2).<\/p><p>Concentrix began by sourcing a small team of anti-money laundering (AML) advisors for the program, most of whom were experienced, top performers on other KYC projects. At the same time, we prepared the training material in anticipation of facilitating the training sessions. Our solution included:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87a8975 elementor-widget elementor-widget-text-editor\" data-id=\"87a8975\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Training material &amp; process formalization:<\/strong> We formalized the client\u2019s specific processes in the form of documentation, which we continuously improved over the course of a year. This included the creation of training materials, as well as guidance for handling the client\u2019s specific cases, helping the client structure its operations.<br \/><br \/><\/li><li><strong>Implementation of a flexible system:<\/strong> In addition to our core team of experienced, top performers, our highly competent management and effective instructional documentation gave us the ability to double the size of the team during activity peaks.<br \/><br \/><\/li><li><strong>Heightened vigilance to meet the regulator\u2019s stringent requirements:<\/strong> We processed level 1 alerts using the client\u2019s tools, followed by the implementation of a \u201clevel 1.5\u201d step to ensure that false alerts are indeed false, ensuring zero errors.<br \/><br \/><\/li><li><strong>Success measurement:<\/strong> To ensure visibility of the program\u2019s success, we created custom reporting visuals to monitor the project\u2019s key KPIs, including productivity, closing time, and quality.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7cd679 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b7cd679\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c9ae489\" data-id=\"c9ae489\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b248e2 elementor-widget elementor-widget-image\" data-id=\"6b248e2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"360\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/testimonial-case-study-clearing-and-processing-alerts-1.webp\" class=\"attachment-full size-full wp-image-161994\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/testimonial-case-study-clearing-and-processing-alerts-1.webp 500w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/testimonial-case-study-clearing-and-processing-alerts-1-195x140.webp 195w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-502a55e\" data-id=\"502a55e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd0907e elementor-widget elementor-widget-text-editor\" data-id=\"cd0907e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>&#8220;Not only was there a very tight response window for those new alerts, but in the face of significant fines, there was zero margin for error.&#8221;<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-fef420d e-flex e-con-boxed e-con e-parent\" data-id=\"fef420d\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cfff357 e-con-full e-flex e-con e-child\" data-id=\"cfff357\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-60bd66a e-con-full e-flex e-con e-child\" data-id=\"60bd66a\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-e0d5ee9 e-con-full e-flex e-con e-child\" data-id=\"e0d5ee9\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2c9f8a elementor-widget elementor-widget-text-editor\" data-id=\"d2c9f8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Outcomes<\/h2><p class=\"13Body-ProposalBodyText\" style=\"text-align: left;\" align=\"left\">With the combination of improved processes and experienced AML advisors, Concentrix helped the client realize:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15f76a4 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"15f76a4\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-clearing-and-processing-alerts_40k-backlogged-1.png\" class=\"attachment-full size-full wp-image-162062\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-clearing-and-processing-alerts_40k-backlogged-1.png 200w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-clearing-and-processing-alerts_40k-backlogged-1-195x195.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-clearing-and-processing-alerts_40k-backlogged-1-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><strong>40K<\/strong> backlogged alerts successfully cleared while managing the continuous flow of real-time alerts<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-249d15c elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"249d15c\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-clearing-and-processing-alerts_95-of-real-time-1.png\" class=\"attachment-full size-full wp-image-162096\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-clearing-and-processing-alerts_95-of-real-time-1.png 200w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-clearing-and-processing-alerts_95-of-real-time-1-195x195.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-clearing-and-processing-alerts_95-of-real-time-1-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><strong>95%<\/strong> of real-time alerts are closed within 2 days<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b8b095 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"9b8b095\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-clearing-and-processing-alerts_3300-real-time-1.png\" class=\"attachment-full size-full wp-image-162130\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-clearing-and-processing-alerts_3300-real-time-1.png 200w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-clearing-and-processing-alerts_3300-real-time-1-195x195.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-clearing-and-processing-alerts_3300-real-time-1-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><strong>3,300<\/strong> real-time alerts closed per week<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3668e71 elementor-widget elementor-widget-text-editor\" data-id=\"3668e71\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As a result of our efforts, having established a relationship of trust, client satisfaction is high, and we are discussing an extension of the team\u2019s scope.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c83080c e-con-full e-flex e-con e-child\" data-id=\"c83080c\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5492e55 elementor-widget elementor-widget-image\" data-id=\"5492e55\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/outcomes-case-study-clearing-and-processing-alerts-1.webp\" title=\"outcomes-case-study-clearing-and-processing-alerts.webp\" alt=\"outcomes-case-study-clearing-and-processing-alerts.webp\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02fe0b7 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"02fe0b7\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1eb8327\" data-id=\"1eb8327\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-95ced11 elementor-widget elementor-widget-text-editor\" data-id=\"95ced11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Related Services and Solutions<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea0bb0c elementor-widget elementor-widget-jet-button\" data-id=\"ea0bb0c\" data-element_type=\"widget\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-right hover-effect-0\" href=\"https:\/\/www.concentrix.com\/services-solutions\/financial-crimes-compliance\/\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Financial Crime & Compliance<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Financial Crime & Compliance<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f169a6 elementor-widget elementor-widget-jet-button\" data-id=\"4f169a6\" data-element_type=\"widget\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-right hover-effect-0\" href=\"https:\/\/www.concentrix.com\/services-solutions\/experience-design\/\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Experience Design<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Experience Design<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f004b6a elementor-widget elementor-widget-jet-button\" data-id=\"f004b6a\" data-element_type=\"widget\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-right hover-effect-0\" href=\"https:\/\/www.concentrix.com\/services-solutions\/strategy-design\/\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Strategy & Design<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Strategy & Design<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-a7d5693 e-flex e-con-boxed e-con e-parent\" data-id=\"a7d5693\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-82672e8 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"82672e8\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e1ed6b elementor-widget elementor-widget-image\" data-id=\"7e1ed6b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1600\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/05\/contact-us.webp\" class=\"attachment-full size-full wp-image-111520\" alt=\"Contact Concentrix\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/05\/contact-us.webp 1200w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/05\/contact-us-195x260.webp 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/05\/contact-us-375x500.webp 375w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/05\/contact-us-768x1024.webp 768w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/05\/contact-us-1152x1536.webp 1152w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72ca111 e-con-full e-flex e-con e-child\" data-id=\"72ca111\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1272e03 elementor-widget elementor-widget-text-editor\" data-id=\"1272e03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Let&#8217;s Connect<\/h2><p>Click <a href=\"https:\/\/jobs.concentrix.com\/\" target=\"_blank\" rel=\"noopener\">here<\/a> if you&#8217;re looking for a Concentrix career opportunity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Learn how tailored solutions and an experienced team allowed an insurance client to process alerts while ensuring ACPR regulatory and KYC compliance.<\/p>\n","protected":false},"author":36,"featured_media":161654,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[514,548,1171,1111,1438],"tags":[183,1180,1340,4254],"class_list":["post-161636","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","category-case-studies","category-fraud-risk-and-security","category-experience-design","category-finance-compliance","tag-case-study","tag-banking-financial-services","tag-fraud-risk-management","tag-bfsi-featured"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Clearing Alerts to Drive ACPR Regulatory Compliance - Concentrix<\/title>\n<meta name=\"description\" content=\"See how this insurance client cleared a backlog of 40,000 alerts while ensuring ACPR 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