{"id":153920,"date":"2024-09-06T10:26:17","date_gmt":"2024-09-06T14:26:17","guid":{"rendered":"https:\/\/www.concentrix.com\/?p=153920"},"modified":"2025-12-10T11:25:53","modified_gmt":"2025-12-10T16:25:53","slug":"customer-experience-management-platform","status":"publish","type":"post","link":"https:\/\/www.concentrix.com\/insights\/case-studies\/customer-experience-management-platform\/","title":{"rendered":"Technology Transformation through an Integrated Customer Experience Management Platform"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"153920\" class=\"elementor elementor-153920\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0e5f8e8 elementor-section-height-min-height ken_b_center elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"0e5f8e8\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f748421\" data-id=\"f748421\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b372309 elementor-widget elementor-widget-text-editor\" data-id=\"b372309\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Technology Transformation through an Integrated Customer Experience Management Platform<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad27edd cs-link elementor-widget elementor-widget-text-editor\" data-id=\"ad27edd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Our client is a European player in renewable energy solutions.<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6e943f elementor-widget elementor-widget-text-editor\" data-id=\"e6e943f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Industry: <a href=\"\/industries\/energy-utilities\/\" data-wplink-edit=\"true\">Energy &amp; Utilities <\/a><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5544b03\" data-id=\"5544b03\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71e7958 elementor-widget elementor-widget-image\" data-id=\"71e7958\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"977\" height=\"1200\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/hero-case-study-transforming-an-energy-company.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-153938\" alt=\"Technology Transformation through an Integrated Customer Experience Management Platform\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/hero-case-study-transforming-an-energy-company.webp 977w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/hero-case-study-transforming-an-energy-company-195x240.webp 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/hero-case-study-transforming-an-energy-company-407x500.webp 407w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/hero-case-study-transforming-an-energy-company-768x943.webp 768w\" sizes=\"(max-width: 977px) 100vw, 977px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-50ebab0 e-flex e-con-boxed e-con e-parent\" data-id=\"50ebab0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31eebca e-con-full e-flex e-con e-child\" data-id=\"31eebca\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-37ad14a e-flex e-con-boxed e-con e-child\" data-id=\"37ad14a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77c1b4e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"77c1b4e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>31%<\/h2><h4>reduction in cost to serve<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a71903c e-con-full e-flex e-con e-child\" data-id=\"a71903c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6737f96 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6737f96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>48%<\/h2><h4>improvement in customer acquisition<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21fe2bc e-flex e-con-boxed e-con e-child\" data-id=\"21fe2bc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b04153e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b04153e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>8%<\/h2><h4>reduction in customer churn<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a879192 e-flex e-con-boxed e-con e-parent\" data-id=\"a879192\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"jet-sticky-column elementor-element elementor-element-d5e5924 e-con-full e-flex e-con e-child\" data-jet-settings=\"{&quot;id&quot;:&quot;d5e5924&quot;,&quot;sticky&quot;:true,&quot;topSpacing&quot;:100,&quot;bottomSpacing&quot;:&quot;&quot;,&quot;stickyOn&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;behavior&quot;:&quot;default&quot;,&quot;zIndex&quot;:1100}\" data-id=\"d5e5924\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39f0328 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"39f0328\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"834\" height=\"2000\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/solution-power-button-transforming-an-energy-company.webp\" class=\"attachment-full size-full wp-image-153972\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/solution-power-button-transforming-an-energy-company.webp 834w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/solution-power-button-transforming-an-energy-company-108x260.webp 108w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/solution-power-button-transforming-an-energy-company-209x500.webp 209w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/solution-power-button-transforming-an-energy-company-768x1842.webp 768w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/solution-power-button-transforming-an-energy-company-641x1536.webp 641w\" sizes=\"(max-width: 834px) 100vw, 834px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc82aa6 e-flex e-con-boxed e-con e-child\" data-id=\"dc82aa6\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f1ddd7 elementor-widget elementor-widget-text-editor\" data-id=\"5f1ddd7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Challenge<\/h2><p>Our client was facing significant operational inefficiencies due to disparate systems and processes, which resulted in fragmented customer service operations, prolonged resolution times, increased operational costs, low customer satisfaction, and very high customer churn. <\/p><p>As part of its renewed focus on operational efficiency, sustainable growth, and customer-centered innovation, the client\u2019s goal was to unify these operations into a single, cohesive, innovative platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d6c70ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d6c70ff\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a8d3baa\" data-id=\"a8d3baa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e4fb62 elementor-widget elementor-widget-text-editor\" data-id=\"8e4fb62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Solution<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c94077 elementor-widget elementor-widget-text-editor\" data-id=\"6c94077\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Concentrix partnered with the client to implement <a href=\"https:\/\/www.concentrix.com\/ix-hero\/\">iX Hero\u2122<\/a>, a comprehensive AI-powered workspace aimed at overhauling their customer management processes. The heart of our solution was the integration of all functionalities into a single, cohesive platform:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fced583 e-con-full e-flex e-con e-parent\" data-id=\"fced583\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-f166a4c e-con-full e-flex e-con e-child\" data-id=\"f166a4c\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75dd04f elementor-widget elementor-widget-text-editor\" data-id=\"75dd04f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>All-In-One Customer Experience Management Platform<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cf4531 elementor-widget elementor-widget-text-editor\" data-id=\"0cf4531\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The heart of our solution was the integration of all functionalities into a single, cohesive platform. This unified system not only streamlined the customer service process, but also empowered management with real-time data-driven decision-making capabilities. The platform was designed to foster seamless connectivity between advisors and management, enhancing overall operational efficiency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce53f36 e-con-full e-flex e-con e-child\" data-id=\"ce53f36\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0561d18 elementor-widget elementor-widget-text-editor\" data-id=\"0561d18\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Advisor Empowerment and Productivity<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b7e6b8 elementor-widget elementor-widget-text-editor\" data-id=\"0b7e6b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW160464860 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW160464860 BCX0\" data-ccp-parastyle=\"13) Body - Proposal Body Text\" data-ccp-parastyle-defn=\"{&quot;ObjectId&quot;:&quot;579fd685-59fe-476d-a017-4a4d6647a28e|187&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[335551500,&quot;0&quot;,335559740,&quot;240&quot;,201341983,&quot;0&quot;,335559739,&quot;120&quot;,335559738,&quot;120&quot;,335551550,&quot;6&quot;,335551620,&quot;6&quot;,201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Arial&quot;,469777842,&quot;&quot;,469777843,&quot;Arial&quot;,469777844,&quot;Arial&quot;,201341986,&quot;1&quot;,469769226,&quot;Arial&quot;,268442635,&quot;22&quot;,335559704,&quot;1025&quot;,335559705,&quot;1033&quot;,335551547,&quot;1033&quot;,469775450,&quot;13) Body - Proposal Body Text&quot;,201340122,&quot;2&quot;,134234082,&quot;true&quot;,134233614,&quot;true&quot;,469778129,&quot;13Body-ProposalBodyText&quot;,335572020,&quot;1&quot;,469778324,&quot;Normal&quot;]}\">By reimagining contact management through smart allocation and gamification, we kept <\/span><span class=\"NormalTextRun SCXW160464860 BCX0\" data-ccp-parastyle=\"13) Body - Proposal Body Text\">advisors<\/span><span class=\"NormalTextRun SCXW160464860 BCX0\" data-ccp-parastyle=\"13) Body - Proposal Body Text\"> productive and engaged. The intuitive design of the portal minimized the complexity of actions <\/span><span class=\"NormalTextRun SCXW160464860 BCX0\" data-ccp-parastyle=\"13) Body - Proposal Body Text\">advisors<\/span><span class=\"NormalTextRun SCXW160464860 BCX0\" data-ccp-parastyle=\"13) Body - Proposal Body Text\"> needed to perform, thus reducing training requirements and enabling them to deliver high-quality service confidently and efficiently.<\/span><\/span><span class=\"EOP SCXW160464860 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:120,&quot;335559739&quot;:120,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41b48c9 e-con-full e-flex e-con e-child\" data-id=\"41b48c9\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c77d42 elementor-widget elementor-widget-text-editor\" data-id=\"5c77d42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Innovation and New Opportunities<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03771a3 elementor-widget elementor-widget-text-editor\" data-id=\"03771a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The data-driven nature of our platform opened up new opportunities for the client to innovate and offer new energy products and services. This supported their goal of sustainable growth and assisted their customers on their journey to net zero.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c5bfcc e-con-full e-flex e-con e-parent\" data-id=\"3c5bfcc\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-837d8f7 elementor-widget elementor-widget-text-editor\" data-id=\"837d8f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prior to implementation of <a href=\"https:\/\/www.concentrix.com\/ix-hero\/\">iX Hero<\/a>, advisors had to navigate multiple systems to resolve customer issues, leading to inefficiencies and a disjointed customer experience. Through the implementation of <a href=\"https:\/\/www.concentrix.com\/ix-hero\/\">iX Hero<\/a>, Concentrix helped the client drive:<\/p><ul><li><strong>Pre-emptive Resolution:<\/strong> Using data insights to help the client anticipate and proactively resolve issues before customers are aware.<\/li><li><strong>Intelligent Auto-Resolution:<\/strong> Enabling contact deflection, AI intervention, omnichannel self-service, and intelligent routing.<\/li><li><strong>Efficient Contact Resolution by Advisors:<\/strong> Providing advisors with tools (including AI) to empower them to take ownership of customer issues from start to resolution.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5055152 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5055152\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-42d459b\" data-id=\"42d459b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2807607 elementor-widget elementor-widget-image\" data-id=\"2807607\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"360\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/testimonial-case-study-transforming-an-energy-company.webp\" class=\"attachment-full size-full wp-image-154125\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/testimonial-case-study-transforming-an-energy-company.webp 500w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/testimonial-case-study-transforming-an-energy-company-195x140.webp 195w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e4fe2b1\" data-id=\"e4fe2b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75d2e17 elementor-widget elementor-widget-text-editor\" data-id=\"75d2e17\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>&#8220;Our advisors were struggling with outdated systems and complex workflows. Concentrix&#8217;s intuitive platform has empowered them to deliver exceptional service with confidence.\u201d<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-3f34782 e-flex e-con-boxed e-con e-parent\" data-id=\"3f34782\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ba03183 e-con-full e-flex e-con e-child\" data-id=\"ba03183\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cf847d elementor-widget elementor-widget-text-editor\" data-id=\"6cf847d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Outcomes<\/h2><p class=\"13Body-ProposalBodyText\" style=\"text-align: left;\" align=\"left\"><a href=\"https:\/\/www.concentrix.com\/ix-hero\/\">iX Hero<\/a>, our advisor super-app for game-changing customer experiences, consolidated systems, enhancing operational efficiency and empowering advisors, to position the client as a leader in renewable energy innovation:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-058353a elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"058353a\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_31-reduction-in-cost-to-serve.png\" class=\"attachment-full size-full wp-image-154142\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_31-reduction-in-cost-to-serve.png 200w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_31-reduction-in-cost-to-serve-195x195.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_31-reduction-in-cost-to-serve-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><b>31%<\/b> reduction in cost to serve<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dab7a8 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"2dab7a8\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_48-improvement-in-customer-acquisition.png\" class=\"attachment-full size-full wp-image-154176\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_48-improvement-in-customer-acquisition.png 200w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_48-improvement-in-customer-acquisition-195x195.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_48-improvement-in-customer-acquisition-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><b>48%<\/b> improvement in customer acquisition<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac76a30 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"ac76a30\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_customer-churn.png\" class=\"attachment-full size-full wp-image-154210\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_customer-churn.png 200w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_customer-churn-195x195.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_customer-churn-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><b>8%<\/b> reduction in customer churn<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6f3d86 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"b6f3d86\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_top-3.png\" class=\"attachment-full size-full wp-image-154244\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_top-3.png 200w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_top-3-195x195.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/website-icon-transforming-an-energy-company_top-3-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><b>Top 3<\/b> customer satisfaction in the market<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d5e906 e-con-full e-flex e-con e-child\" data-id=\"2d5e906\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52e9079 elementor-widget elementor-widget-image\" data-id=\"52e9079\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/09\/outcomes-case-study-transforming-an-energy-company.webp\" title=\"outcomes-case-study-transforming-an-energy-company.webp\" alt=\"outcomes-case-study-transforming-an-energy-company.webp\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6623525 e-flex e-con-boxed e-con e-parent\" data-id=\"6623525\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-673290e e-con-full e-flex e-con e-child\" data-id=\"673290e\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-140bc62 elementor-widget elementor-widget-text-editor\" data-id=\"140bc62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Related Services and Solutions<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c164b36 elementor-widget elementor-widget-jet-button\" data-id=\"c164b36\" data-element_type=\"widget\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-right hover-effect-0\" href=\"\/catalyst\/\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Concentrix Catalyst<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Concentrix Catalyst<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-313ca3c elementor-widget elementor-widget-jet-button\" data-id=\"313ca3c\" data-element_type=\"widget\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-right hover-effect-0\" href=\"\/services-solutions\/technology-transformation\/\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Technology Transformation<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Technology Transformation<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a29bfd elementor-widget elementor-widget-jet-button\" data-id=\"1a29bfd\" data-element_type=\"widget\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-right hover-effect-0\" href=\"\/services-solutions\/experience-platforms\/\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Experience Platforms<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Experience Platforms<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89e6829 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