{"id":126886,"date":"2024-07-02T11:38:23","date_gmt":"2024-07-02T15:38:23","guid":{"rendered":"https:\/\/www.concentrix.com\/?p=126886"},"modified":"2025-12-10T11:26:11","modified_gmt":"2025-12-10T16:26:11","slug":"global-integration-success","status":"publish","type":"post","link":"https:\/\/www.concentrix.com\/insights\/case-studies\/global-integration-success\/","title":{"rendered":"Global Integration Success via Operational Excellence"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"126886\" class=\"elementor elementor-126886\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dd33691 elementor-section-height-min-height ken_b_center elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"dd33691\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-26bf8e1\" data-id=\"26bf8e1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d70d8e5 elementor-widget elementor-widget-text-editor\" data-id=\"d70d8e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Global Integration Success Achieves Operational Excellence<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffb74a1 cs-link elementor-widget elementor-widget-text-editor\" data-id=\"ffb74a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Our client is a global insurance broker and outsourcing firm that manages people, risk, and capital.<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d6796a elementor-widget elementor-widget-text-editor\" data-id=\"7d6796a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Industry: <a href=\"\/industries\/bfsi\/\" target=\"_blank\" rel=\"noopener\">Banking, Financial Services &amp; Insurance<\/a><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-009beb0\" data-id=\"009beb0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6445da3 elementor-widget elementor-widget-image\" data-id=\"6445da3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"977\" height=\"1200\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/hero-case-study-WTW.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-126904\" alt=\"Global Integration Success Achieves Operational Excellence\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/hero-case-study-WTW.webp 977w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/hero-case-study-WTW-195x240.webp 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/hero-case-study-WTW-407x500.webp 407w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/hero-case-study-WTW-768x943.webp 768w\" sizes=\"(max-width: 977px) 100vw, 977px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-0f08659 e-flex e-con-boxed e-con e-parent\" data-id=\"0f08659\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6a41d8e e-con-full e-flex e-con e-child\" data-id=\"6a41d8e\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-081f3ad e-flex e-con-boxed e-con e-child\" data-id=\"081f3ad\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8fa1b9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a8fa1b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>$320M<\/h2><h5>cost savings through advisory, design, and delivery<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b57d8a2 e-flex e-con-boxed e-con e-child\" data-id=\"b57d8a2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d50d099 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d50d099\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>$450M<\/h2><h5>cost savings through optimized digital solutions<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3be1d2b e-flex e-con-boxed e-con e-child\" data-id=\"3be1d2b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d914766 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d914766\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>$300M<\/h2><h5>cost savings through data and technology strategies<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e4d3fe e-flex e-con-boxed e-con e-parent\" data-id=\"4e4d3fe\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"jet-sticky-column elementor-element elementor-element-637eb42 e-con-full e-flex e-con e-child\" data-jet-settings=\"{&quot;id&quot;:&quot;637eb42&quot;,&quot;sticky&quot;:true,&quot;topSpacing&quot;:100,&quot;bottomSpacing&quot;:&quot;&quot;,&quot;stickyOn&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;behavior&quot;:&quot;default&quot;,&quot;zIndex&quot;:1100}\" data-id=\"637eb42\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf7dd92 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"bf7dd92\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"834\" height=\"2000\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/solution-power-button-WTW.webp\" class=\"attachment-full size-full wp-image-126938\" alt=\"Solution power button WTW\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/solution-power-button-WTW.webp 834w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/solution-power-button-WTW-108x260.webp 108w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/solution-power-button-WTW-209x500.webp 209w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/solution-power-button-WTW-768x1842.webp 768w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/solution-power-button-WTW-641x1536.webp 641w\" sizes=\"(max-width: 834px) 100vw, 834px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b262d6 e-flex e-con-boxed e-con e-child\" data-id=\"6b262d6\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95a32e8 elementor-widget elementor-widget-text-editor\" data-id=\"95a32e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Challenge<\/h2><p>This commercial insurance broker set ambitious targets to reduce operational costs and enhance customer service while maintaining rigorous quality levels in a global operations transformation program.<\/p><p>With objectives publicly communicated to investors, successful on-time delivery wasn\u2019t just a priority, it was essential.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1d25c6 e-flex e-con-boxed e-con e-parent\" data-id=\"a1d25c6\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cbbe594 e-con-full e-flex e-con e-child\" data-id=\"cbbe594\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-229eb09 elementor-widget elementor-widget-text-editor\" data-id=\"229eb09\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Solution<\/h2><h3><br \/>Transformation: Phase 1<\/h3><p>Following a significant merger, Concentrix was engaged to play a vital role in the client\u2019s global integration project, focusing on establishing common operational practices and rationalizing costs. We provided targeted advisory, design, and delivery capabilities to:<\/p><ul><li>Oversee the setup and stabilization of new offshore hubs.<\/li><li>Deploy a robust management training program to standardize operations.<\/li><li>Lead diagnostics and implementation activities across multiple countries and lines of business to enhance operational efficiencies.<\/li><li>Design and deploy an operating model to streamline central functions (e.g., human resources) and utilize our blueprint principles to drive structural efficiencies within core teams.<\/li><li>Focus strongly on skills transfer and the development of internal resources to establish a centralized change function capable of delivering sustained results post-program.<\/li><\/ul><p>Leveraging our extensive experience in the client sector, we built design exceptions into the processes to accommodate local regulatory, compliance, and client requirements.<\/p><h3><br \/>Transformation: Phase 2<\/h3><p>In response to the global pandemic\u2019s business disruption, the client further invested in another significant global transformation, this time leveraging the positive performance of their offshore hubs to deepen their presence and optimize digital solutions for improved cost-efficiency.<\/p><p>Due to our proven results, the client engaged us again for this program. We assisted in:<\/p><ul><li>Setting up and managing a global transformation management office.<\/li><li>Conducting diagnostics across three lines of business\u2014spanning Europe, North America, LATAM, and APAC\u2014to design future-state customer journeys optimized for offshore hubs and enhanced by technology solutions.<\/li><li>Managing the transition of over 500 roles to offshore hubs, stabilizing services.<\/li><li>Leading the solution design and deployment of prioritized technology solutions.<\/li><li>Designing and building deployment roadmaps for revised global operating models to establish a more cost-effective service structure.<\/li><\/ul><h3><br \/>Transformation: Phase 3<\/h3><p>With our demonstrated design and delivery capabilities, and our continued positive partnership, the client selected Concentrix again to be its transformation partner across key areas of its data and technology strategy. We delivered on a comprehensive proposition covering:<\/p><ul><li>Operating models<\/li><li>Program management<\/li><li>Analytics<\/li><li>Technology project management<\/li><li>Technology implementation support<\/li><li>Right-shoring<\/li><li>Process re-engineering<\/li><li>Customer journeys<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1063721 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1063721\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-168d75e\" data-id=\"168d75e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01b7280 elementor-widget elementor-widget-image\" data-id=\"01b7280\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"360\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/testimonial-case-study-WTW.webp\" class=\"attachment-full size-full wp-image-126955\" alt=\"Testimonial case study WTW\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/testimonial-case-study-WTW.webp 500w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/testimonial-case-study-WTW-195x140.webp 195w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dc5f919\" data-id=\"dc5f919\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb8bd8c elementor-widget elementor-widget-text-editor\" data-id=\"bb8bd8c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>\u201cConcentrix was the obvious choice for this program, fully justifying their reputation as true partners focused on win\/win outcomes.\u201d<\/h4><p>-Global Head of Change for Operations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-a767130 e-flex e-con-boxed e-con e-parent\" data-id=\"a767130\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a8bd8a5 e-con-full e-flex e-con e-child\" data-id=\"a8bd8a5\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d70d8db elementor-widget elementor-widget-text-editor\" data-id=\"d70d8db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Outcomes<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa94890 elementor-widget elementor-widget-text-editor\" data-id=\"fa94890\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Through transformation initiatives over the last decade, we have helped the client achieve:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b561333 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"b561333\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/website-icon-WTW_50-70-improvement-in-service-levels-.png\" class=\"attachment-full size-full wp-image-126972\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/website-icon-WTW_50-70-improvement-in-service-levels-.png 200w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/website-icon-WTW_50-70-improvement-in-service-levels--195x195.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/website-icon-WTW_50-70-improvement-in-service-levels--150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><b>50-70%<\/b> improvement in service levels through new client segmentation and quality management<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-313b10f elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"313b10f\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/website-icon-WTW-savings.png\" class=\"attachment-full size-full wp-image-126990\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/website-icon-WTW-savings.png 200w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/website-icon-WTW-savings-195x195.png 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/website-icon-WTW-savings-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><b>$1B<\/b> in cost savings across three transformation initiatives, significantly exceeding original targets<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65a28a7 e-con-full e-flex e-con e-child\" data-id=\"65a28a7\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-658b196 elementor-widget elementor-widget-image\" data-id=\"658b196\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1140\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/outcomes-case-study-WTW.webp\" class=\"attachment-1536x1536 size-1536x1536 wp-image-126921\" alt=\"\" srcset=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/outcomes-case-study-WTW.webp 1000w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/outcomes-case-study-WTW-195x222.webp 195w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/outcomes-case-study-WTW-439x500.webp 439w, https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/07\/outcomes-case-study-WTW-768x876.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbe4783 e-flex e-con-boxed e-con e-parent\" data-id=\"bbe4783\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a363301 e-con-full e-flex e-con e-child\" data-id=\"a363301\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98de2d0 elementor-widget elementor-widget-text-editor\" data-id=\"98de2d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Related Services and Solutions<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0cee0 elementor-widget elementor-widget-jet-button\" data-id=\"3b0cee0\" data-element_type=\"widget\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-right hover-effect-0\" href=\"\/catalyst\/\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Concentrix Catalyst<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Concentrix Catalyst<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aea311 elementor-widget elementor-widget-jet-button\" data-id=\"2aea311\" data-element_type=\"widget\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-right hover-effect-0\" href=\"\/services-solutions\/business-transformation\/\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Business Transformation<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Business Transformation<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f37c2d8 elementor-widget elementor-widget-jet-button\" data-id=\"f37c2d8\" data-element_type=\"widget\" data-widget_type=\"jet-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-button jet-elements\"><div class=\"jet-button__container\">\n\t<a class=\"jet-button__instance jet-button__instance--icon-right hover-effect-0\" href=\"\/services-solutions\/technology-transformation\/\">\n\t\t<div class=\"jet-button__plane jet-button__plane-normal\"><\/div>\n\t\t<div class=\"jet-button__plane jet-button__plane-hover\"><\/div>\n\t\t<div class=\"jet-button__state jet-button__state-normal\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Technology Transformation<\/span>\t\t<\/div>\n\t\t<div class=\"jet-button__state jet-button__state-hover\">\n\t\t\t<span class=\"jet-button__icon jet-elements-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg><\/span><span class=\"jet-button__label\">Technology Transformation<\/span>\t\t<\/div>\n\t<\/a>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbd8ed0 e-flex e-con-boxed e-con e-parent\" data-id=\"bbd8ed0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b138b49 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"b138b49\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15497c3 elementor-widget elementor-widget-image\" data-id=\"15497c3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1600\" src=\"https:\/\/www.concentrix.com\/wp-content\/uploads\/2024\/05\/contact-us.webp\" class=\"attachment-full size-full wp-image-111520\" alt=\"Contact 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data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Let&#8217;s Connect<\/h2><p>Click <a href=\"https:\/\/jobs.concentrix.com\/\" target=\"_blank\" rel=\"noopener\">here<\/a> if you&#8217;re looking for a Concentrix career opportunity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Learn how a global insurance broker achieved seamless global integration with our expert transformation services, driving efficiency and cost savings.<\/p>\n","protected":false},"author":36,"featured_media":126887,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[514,548,1250,1432,1435],"tags":[183,1180,4254],"class_list":["post-126886","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","category-case-studies","category-digital-transformation","category-business-transformation","category-technology-transformation","tag-case-study","tag-banking-financial-services","tag-bfsi-featured"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Global Integration Success via Operational Excellence - Concentrix<\/title>\n<meta name=\"description\" content=\"See how an insurance broker maximized success with proven global integration strategies, delivering quality 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